Case Study Crest Nicholson

Crest NicholsonCrest Nicholson – Luxury homes in Birmingham repaired just in time

Background

Crest Nicholson has been building new homes for 50 years.

The company’s mission is to improve the quality of life for individuals and communities, both now and in the future, by providing better homes, workplaces, retail and leisure spaces.

Challenge

Crest Nicholson had just built just under 1,400 new homes at Park Central — a prestigious development in the centre of Birmingham. However, during the last inspection, they found several units with scratched glass. This was especially important as they were about to enter the handover period for phase 13 ‘Central Plaza’; the flagship phase for the long‐running project.

img-crestnic-1Solution

With only 24-hours to resolve the issue, Re-new responded by rescheduling technicians to visit the Park Central site and carry out the urgent repairs.

Ross Oates (Crest Nicholson’s Site Manager) comments: “I’d call Re-new on a Thursday night, asking for someone to complete repairs the next day—and 9 times out of 10 they delivered!”

Repairing entailed use of Re-new’s high-tech, high-spec, patented system to polish away the sort of damage that will naturally occur on a building site. Re-new’s technology allows technicians to polish glass to an excellent standard, cleanly, quickly and cost-effectively.

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Results

Crest Nicholson was able to successfully hand over every property on time, with good-quality glazing throughout.

Ross summarises: “I very much appreciated the professionalism of Re-new’s work. With last minute touch ups to decoration going on, replacing any of the glass would have been a nightmare. Re-new’s clean and tidy process, and their quick response times meant minimum disruption and maximum results. I couldn’t be happier.”